Refund and Returns Policy (SEO Optimized)

Effective Date: January 3, 2025

At ZenPariz, we want you to be completely satisfied with your fishing gear purchase. If you’re not fully satisfied, our Refund and Returns Policy ensures that you can easily return or exchange your items.

1. Return Eligibility

  • Items must be returned within 30 days of purchase.
  • Products must be unused, in their original condition, and in the original packaging.
  • Certain items such as clearance items, custom-made products, and accessories may not be eligible for return.

2. How to Return an Item

To return an item:

  • Contact our customer service team at info@zenpariz.com to request a return authorization number.
  • Pack the item securely, including your proof of purchase.
  • Ship the item to the return address provided by our customer service team.

3. Refund Process

Once we receive and inspect your return:

  • We will process a refund to the original payment method.
  • Refunds will be issued for the price of the product minus any shipping fees.
  • Processing times for refunds may take 5-7 business days.

4. Exchanges

If you would prefer an exchange for a different item:

  • Notify our customer service team to initiate the exchange process.
  • The exchanged product will be shipped once the returned item is received and inspected.
  • Any price differences may be charged or refunded depending on the exchanged item.

5. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
  • We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.

6. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at info@zenpariz.com. We will:

  • Offer a full refund or replacement.
  • Provide a prepaid shipping label for the return.

7. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Custom or personalized items
  • Final sale or clearance items

8. Contact Us

For any questions or concerns regarding returns and refunds, please contact our customer service team: